Guide to Renting

We are members of the Property Ombudsman and National Association of Estate Agents (NAEA). This means we understand how to let a property correctly and have signed up to a code of conduct to provide a great service to both tenants and landlords.

If one of our Letting Agents views a property with you, they will ensure the property being let is in good condition. If you are viewing a property through another agent or directly from a landlord, ask:

• What bills do you have to pay in addition to the rent?
• What is it like to live in the local area?
• Which government approved tenancy deposit scheme is your deposit secured with?
• How much does it cost to rent a property through the landlord/agent? You can read our up-to-date charges.
• Who do you call if there is a problem with the property? How quickly will they respond?
• Make sure you also see an Energy Performance Certificate and gas safety certificate for the property. While not required by law, some landlords may also provide an electrical safety certificate.

Rental properties are typically advertised at the rent per week or month that the landlord will accept. Our Letting Agents will help you put an offer together for the landlord.

Once an offer is accepted, the landlord or letting agent should carry out referencing checks so they know you or a guarantor can pay the monthly rent. We have developed a bespoke referencing service specifically designed for to provide ease and speed for all parties involved in a rental transaction.

For rent of up to £100,000 per year (on an assured short hold tenancy agreement), a deposit normally the equivalent of six to eight weeks’ rent will be required. A larger deposit may be requested by the landlord, for example when the landlord has agreed the tenant can have a pet.

Our letting experts regularly see out-of-date tenancy agreements. Our agreement is updated regularly by our residential lettings lawyers/legal experts and we retain a library of different clauses to speed up the process for bespoke agreements.

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We work closely with our landlords to ensure our properties are in the best condition to attract tenants. We use an inventory to record the property’s condition at the start and end of your tenancy.

Some agents and landlords do no more than let you into the property and hand you the keys. If we have rented a property to you, we will be available to help you and ensure, if we are not managing the property, that you have contact details for your landlord.
Where we are managing the property we will appoint a dedicated property manager to assist you with any property issues or queries that you may encounter.

Your tenancy agreement will have an end date and possibly a break clause, stating when you can terminate your agreement. Unlike many agents or landlords, we proactively contact you before the deadline so you can decide if you want to stay or move on. When you move out, it is important that you attend the inventory check out, this is when the property is checked against the original inventory and a report is produced to aid any discussion regarding the return of your deposit.

-For a full breakdown of our tenant fees please click here-

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