(In order of priority):
1) At any time: If you smell gas or are worried about gas safety, you should call the National Gas Emergency Service Freephone number on 0800 111 999 at any time day or night.
During office hours (Mon – Fri: 9am – 6pm): Contact your Property Manager. If you are unsure call the office on 0118 9567 660.
Out of hours (Bank Holidays, weekends, weekdays: 6pm – 9am):
Follow the emergency arrangements made by your Landlord. For example if your Landlord has provided 24/7 insured maintenance/emergency cover (for example: British Gas HomecareTM, Heat team Cover for Potterton boilers, Homeserve or other insured product), then please contact the relevant service as per the details supplied. If your property is covered by British Gas Homecare™ please call 0800 294 9650 in the first instance or any other Emergency cover provider as previously advised.
2) If no emergency arrangements are in place or they do not cover your particular emergency, please call Redbrick Emergency Helpline on: 0118 9567 660.
Please note: This emergency service is free at the time of request. However, if the emergency is due to any act of negligence or responsibility of the tenant then you will be liable to reimburse the cost of the call out and any works carried out.
3) For the avoidance of doubt, you should only refer to the Yellow Pages or anything similar as a matter of last resort.